Entering into the blogosphere is a new thing for me and I want something informs and is fun.
As I have started my search for a new opportunity, I have gone back to my roots of products which capture customers for life. A recent experience delighted me – the customer – when the provider(Hotel Indigo in San Diego) heard our problem and delivered on our unarticulated desires.
So, why the picture? My new daughter-in-law, Amanda, and the story of her wedding day– Do I look happy?
Chris(my son) and Amanda are both Navy officers and had been trying to plan a wedding which was hard with potential deployments. After much frustration, they decided to have a small, intimate, immediate family wedding with a few friends on Friday, October 2. With Pastor Daryl to officiate, the plan was for Embarcadero Park looking out at Coronado Island in San Diego. That morning, the Moskos and the Fischers took a walk to survey the space, only to find people for a wedding at 4pm (same as us) from the Hyatt squatting the space for about 150 people.
What to do?
Ask the Hotel Indigo, part of the ICHotels, for use of the 9th floor terrace. We just wanted the space – no frills required. Darrin and Kimberly said we could have the space. Then, they gave the girls a suite to get dressed in, set up a wedding arbor, provided flowers, a runner strewn with fresh petals, a table with a champagne toast and then hors devours after the ceremony. Oh, and at 4 when the ceremony was supposed to start –RAIN– in the park, they were wet. We went inside and just postponed for 20 minutes and then perfection. A great ceremony with a wonderful group of people.
Later that night and after a great dinner, back to the terrace for drinks and then the Padres set off fireworks after their game – terrace looks into Petco park. We assume the Padres knew it was Chris and Amanda’s wedding day.
Now when I wonder if I will create a life-long customer, I know what it takes. You must delight the customer – anything else is ordinary. I knew that but Darrin and Kimberly reminded me. Thanks, Hotel Indigo – not sure how the day could have turned out better!
I hope to blog at least once each week on something I learned or a great experience. Who knows what that will be?