What can I do now?

Just read QBQ! – The question behind the question® (click will take you to the site) by  John Miller.  Good, quick read.

Subtitle- Eliminate blame, complaining and procrastination.

Simple enough read but application will transform lives and businesses.  It drives you to live in a world of possibility.  What can I do now to help make things better?  How can I change to communicate more clearly?  Now, be accountable.

The book points out the “victim” mentality many deal with on a day to day basis.   Why did “they” do that?  When will he be finished so I can do my job?  Why isn’t she a better boss?  Why don’t they listen to me?

By the way, leadership is an action not a title.  It is how you think.  Leaders are able to step up and take charge when necessary.  They are accountable for their actions.  But they are also able to coach, mentor, help, remove obstacles, build rapport, teach, and, yes, do.  Leaders see the problems and show them to the right people(experts) and let those right people take the action.  Hence, Lao Tzu – The best leader is where the people say “We did it ourselves.”

So, begin with “me”, ask the right questions, and act now.  Simple enough.

So look around and ask  “What” and “How” and focus on your personal action.  Then, Just Do It! ®

 So, what can I do to help you today?

Cheers

John

P.S. – Many who read this may not see themselves in Marketing, but you all are.  Marketing is about eyes and ears of the business.  Can you imagine living without seeing and hearing what is going on around you?  So, please listen and watch and become part of the “Marketing” team that helps drive your business to succeed.

P.P.S. – I have started a new group to discuss Market Leadership issues on LinkedIn.  This is not just for Market Functions!  All are invited.  As I said above, you are the eyes and ears of your organization. Participate!!  Help us all get better at running the business.  Click here – Rochester International Market Leaders Association

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Author: John

Business Executive with Marketing, Product, Sales and General Management Experience. Currently, consulting in areas of strategic marketing, pricing excellence, key account management, and market driven innovation. Love to read, ride my bike, swim, compete in tri's, pick/drink wine, meet with friends, live life.

1 thought on “What can I do now?”

  1. I really enjoyed QBQ. I used it in my role as a warehouse manager to improve customer service response. Often problems in other areas make expedited work for the warehouse or shipping departments. When a problem would come up that involved “jumping threw a hoop” (putting together a kit or shipping something fast) our “new” QBQ philosophy was 1) solve the customer’s problem first, 2) go back and figure out if something could be done differently in the future, and then 3) Give positive, constructive feedback toward a solution. At first there was some grumbling, but one or two “thank you’s” from a happy customer made a difference. Also, we identified and fixed holes in our business processes.

    Like

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